Refund Policy

Basics

We automatically verify all orders for accuracy and completeness, striving for perfection. However, we acknowledge that occasionally misunderstandings can occur. If the password we recovered turns out to be incorrect, please contact us immediately. We will address the issue promptly and, in exceptional circumstances, provide a refund within three business days.

Custom Orders

Custom orders are placed either through the custom request form or by directly contacting our technical support team. Examples of custom orders include:

• Brute force attacks using a mask;
• Password recovery for files or hashes not listed on our supported formats list;
• Any other types of services agreed upon individually.

For all custom orders, we commit to performing the specific scope of work agreed upon but cannot guarantee a successful result. Therefore, there is no refund policy applicable to custom orders, irrespective of the outcome.

See Also

• Terms and Conditions
• Customer Testimonials
• Privacy Policy
• Contact