Basics

We automatically check all orders for the absence of errors, therefore we are sure of perfection. However, we admit that in rare cases misunderstandings might arise. If the password we have recovered turned out to be incorrect, contact us: we will solve the problem or, in extreme cases, refund the money within three business days.

Custom orders

Custom orders are made through the custom request form or by contacting our technical support. Custom orders could include:

  • Brute force with a mask;
  • Password recovery of the file, or hashes, that are not listed on the supported formats list;
  • Any other types of work performed by an individual agreement.

For all such orders, we perform a strictly defined amount of work and we can’t guarantee a successful result. There is no refund policy for non-standard orders, regardless of the result.

See also

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